- Data Collection & Use
- Data Uses
- Data Location & Retention
- Data Sharing
- Cookies & Tracking Technologies
- Data Security
- Data Subject Rights
- Data Controller/Processor
- Additional Notices
1. Data Collection & Use
We collect data regarding our Users. Such data is typically collected and generated through your interaction with our Sites, through automatic means, directly from you, or from other third parties. Specifically, we collect the following categories of data (which, to the extent it relates to an identified or identifiable individual, will be deemed “personal data”):
Prospect contact details – such as name, telephone number, email address, location (country, city), information about your NGO (your position, company size, etc.) and other information that might be relevant for our collaboration. We collect such details to communicate with you, provide you with the Services, products or demonstrations that you might request, customize the Services for you, improve and enhance our Services, market our Services to you and facilitate, sponsor, and offer certain events and promotions.
Data automatically collected and generated – Such data mainly consists of connectivity, technical and aggregated usage data, such as IP addresses, data regarding the device, operating system, browser version, and locale settings used when interacting with the Sites, the cookies and pixels installed on such device and your activity (clicks and other interactions) in connection with our Services.
Data received from other third parties – we may receive your personal data from other sources. For example, if you participate in an event or webinar that we sponsor or participate in, we may receive your personal data from the event organizers. We may also receive your contact and professional details (e.g., your name, company, position, contact details and professional experience, preferences and interests) from our business partners or services provides, and through the use of tools and channels commonly used for connecting between companies and individuals in order to explore potential business and employment opportunities, such as LinkedIn, data enrichment and other networking or sourcing services.
2. Data Uses
We use personal data as necessary for the performance of our Services; to comply with applicable law; and to support our legitimate interests in maintaining and improving our Services and offerings, understanding how our Services are used, optimizing our marketing, advertising, customer service and support operations, and protecting and securing you, ourselves and our Services, as well as members of the general public.
Specifically, we use personal data for the following purposes:
To facilitate, operate, and provide our Services;
To authenticate your identity, and to allow you access to our Services;
To provide you with assistance and support;
To further develop, customize and improve the Services and your user experience, based on common or personal preferences;
To facilitate and optimize our marketing campaigns, ad management and sales operations, and to manage and deliver advertisements for our products and services more effectively, including on other websites and applications. Such activities allow us to highlight the benefits of using our Services, and thereby increase your engagement and overall satisfaction with our Services;
To contact you with general or personalized service-related messages and calls, and promotional messages and calls (as further described in Section 6 below); and to facilitate, sponsor and offer certain events and promotions;
To support and enhance our data security and content compliance measures, including for the purposes of preventing and mitigating the risks of fraud, abuse, error or any illegal or prohibited activity;
To create aggregated statistical data, inferred non-personal data or anonymized or pseudonymized data (rendered non-personal), which we or our business partners may use to provide and improve our respective services; and
To comply with any applicable laws and regulations.
3. Data Location & Retention
Data Location: We and our authorized Service Providers (defined below) maintain, store and process personal data in the United States, Europe, Israel, Australia, Brazil, Japan, Guatemala, the United Kingdom and other locations as reasonably necessary for the proper performance and delivery of our Service, or as may be required by applicable law.
monday.com Ltd. is headquartered in Israel, a jurisdiction which is considered by the European Commission to be offering an adequate level of protection for personal data of EU Member State residents. We transfer data from the EEA, the UK and Switzerland to Israel on this basis. monday.com Digital Lift Foundation is incorporated in the United States (Delaware).
Data Retention: We keep your personal data for as long as reasonably necessary in order to maintain and expand our relationship and to provide you with our Services.
We will also retain your personal data for as long as is required in order to comply with our legal and contractual obligations, or to protect ourselves from any potential disputes (i.e. as required by laws applicable to log-keeping, records and bookkeeping, and in order to have proof and evidence concerning our relationship, should any legal issues arise following your discontinuance of use), in accordance with our internal data retention policy.
Please note that except as required by applicable law, we will not be obligated to retain your personal data for any particular period, and we are free to securely delete it for any reason and at any time, with or without notice to you. If you have any questions about our data retention policy, please contact us by email at firstname.lastname@example.org.
4. Data Sharing
In certain instances, we may share your personal data with third parties, as described below:
Third-party service providers: companies that perform services on our behalf and complementary to our own (e.g. data hosting, analytics, advertising and marketing, data and cyber security, payment processing services, user engagement services, e-mail distribution and monitoring services, text messaging services, and our business, legal and financial advisors) (collectively, “Service Providers”);
With our affiliates or otherwise within our corporate group;
To third parties in order to comply with applicable law or any obligations thereunder, including cooperation with law enforcement, judicial orders, and regulatory inquiries;
In connection with an asset sale, merger, bankruptcy, or other business transaction;
To enforce any applicable terms of service;
To ensure the rights, interests, safety, health and security of monday.com’s personnel and users.
For the avoidance of doubt, we may share your personal data in additional manners, pursuant to your explicit approval, or if we are legally obligated to do so, or if we have successfully rendered such data non-personal and anonymous.
5. Cookies & Tracking Technologies
Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or to block or remove cookies altogether.
Service Communications: We may contact you with important information regarding our Services. For example, we may notify you, through any of the means available to us, of changes or updates to our Services. Typically, you will not be able to opt-out of receiving such service communications while using our Services, as they are integral to such use.
Notifications and Promotional Communications: We may also send you notifications, messages and other updates about new offerings, events and special opportunities or any other information we think you will find valuable. We may provide such notices through any of the contact means available to us, through the Services, or through our marketing campaigns on any other sites or platforms.
If you do not wish to receive such promotional communications, you may notify us at any time by changing your communications preferences in your account, by following the “unsubscribe”, “stop”, “opt-out” or “change e-mail preferences” instructions contained in the promotional communications you receive, or by sending an email to email@example.com.
7. Data Security
We are using industry-standard physical, procedural and electronic security measures to protect your personal data held with us, including encryption as appropriate. However, please be aware that regardless of any security measures used, we cannot and do not guarantee the absolute protection and security of any personal data stored with us or with any other third party. To learn more, please visit our Trust Center.
8. Data Subject Rights
If you wish to exercise your privacy rights under applicable law, including the GDPR, UK GPDR or the CCPA, such as the right to know/request access to (specific pieces of personal data collected; categories of personal data collected; categories of sources from whom the personal data was collected; purpose of collecting personal data; categories of third parties with whom we have shared personal data), and rectification or erasure of certain personal data about you held with monday.com, or to restrict or object to such data’s processing, or to port such personal data, or the right to equal services and prices (e.g., freedom from discrimination) (each to the extent available to you under the laws which apply to you) – please contact us by email at firstname.lastname@example.org.
Please note that once you contact us by e-mail, we may require additional information and documents, including certain personal data, in order to authenticate and validate your identity and to process your request. Such additional data will be then retained by us for legal purposes (e.g. as proof of the identity of the person submitting the request), in accordance with Section 4 above.
9. Data Controller/Processor
Certain data protection laws and regulations, such as the EU GDPR or the CCPA, typically distinguish between two main roles for parties processing personal data: the “data controller” (or under the CCPA, “Business”), who determines the purposes and means of processing; and the “data processor” (or under the CCPA, “service provider”), who processes the data on behalf of the data controller (or under the CCPA, “Business”).
10. Additional Notices
California Requirements: This policy describes the categories of personal information we may collect and the sources of such information (in Section 1 above), our retention (Section 3) and deletion (Section 8) practices. We also included information about how we may process your information (in Sections 1 through 6), which includes for “business purposes” under the California Consumer Privacy Act (CCPA). We do not sell your personal information for the intents and purposes of CCPA. We may disclose personal data with third parties or allow them to collect personal data from our Services as described above, if those third parties are authorized Service Providers or business partners who have agreed to our contractual limitations as to their retention, use, and disclosure of such personal data, or if you integrate the services of third parties with our Services, or direct us to disclose your personal data to third parties.
Our Service is not directed to children under the age of 16: We do not knowingly collect personal data from children and do not wish to do so. If we learn that a person under the age of 16 is using our Services, we will attempt to prohibit and block such use and will make our best efforts to promptly delete any personal data stored with us with regard to such child. If you believe that we might have any such data, please contact us by e-mail at email@example.com.
EU Representative: VeraSafe has been designated as monday.com’s representative in the European Union for data protection matters pursuant to Article 27 of the GDPR. VeraSafe may be contacted only on matters related to the processing of personal data of EU residents. To make such an inquiry, please contact VeraSafe through this contact form.
UK Representative: monday.com UK 2020 Ltd. has been designated as monday.com’s representative in the United Kingdom for data protection matters pursuant to Article 27 of the UK GDPR. monday.com UK 2020 Ltd. may be contacted on matters related to the processing of personal data of residents of the UK, at firstname.lastname@example.org.
If you are a GDPR-protected individual, you also have the right to lodge a complaint with the relevant supervisory authority in the EU or the UK, as applicable.